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Chris was not only prompt, he was early! He was courteous, knowledgeable, and went right to work, when done, he cleaned everything up, like he had never been there, GOOD JOB!!
Both Juan and I were VERY disappointed that you provided the wrong oil. The specs specify Castrol Edge, and the picture when I ordered the service showed Castrol Edge. I was provided what I consider an inferior Mobile 1 oil. This is the second time you team has ordered the wrong oil. Juan was great, the rest is getting a D right now.
Juan did a terrific job replacing the battery in my car. The job was done quickly and he answered all my questions.