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This was my 3rd experience with Your Mechanic, and my 2nd with Theodore. He is awesome. I haven't needed any service for over a year and totally did not think he would remember me, because I am sure they have lots of customers. He totally remembered me, remembered my truck and personal details! He was very communicative and messaged me about his schedule before arriving. My truck was making a terrible noise and sounded like chipmunks were being murdered. Then it engine light came on and it totally over heated - water everywhere in the engine.. so I had no idea what was wrong and ended up having to get it towed home, because I knew I'd get yourmechanic because I've been very happy with past services. Theo came out on a Sunday evening - he is very easy going and explains everything to you. He examined the engine and did a bunch of tests on it, then determined the water pump needed to be replaced. He pointed out the evidence to support his theory and then found the part, went to pick it up, came back and replaced it, all on Sunday night, within a couple hours. After the fix, he showed me how everything was running and the truck was good to go! I love Theodore, I would always want him. He's replaced my water pump and alternator now. It's been a week and the truck is running perfect and sounds better than it has in years. Thumbs way UP!
Theordore is a great mechanic. I have a 2007 Commander that is beginning to have issues after 120,000 miles. I live in a big city and dont have a trustworthy mechanic. After googling issues, I thought I only needed a serpentine belt, so I made the appointment for that and it turned out to be a whole new alternator. Every time he found an issue, he would explain what was going on and also show me, or try to get me to listen to the issue, in order to assure me he was being honest. On the flip side, there were parts I thought might be bad, and he would let me know they were fine. He was honest about how much life I could get out of parts before needing to replace them, instead of attempting to upsell or get me to replace things. When it was time to talk money on parts, he showed me line by line the part and how much that costs, and then how much everything would be upfront. I am on a major budget and I felt like he was trustworthy and was only trying to get me to do what I needed to do. He came out and had the alternator changed, along with an oil change in less than a couple of hours. Easy-breezy.
I was very satisfied with Ralph's work. The Cherokee runs very well. Thank you, Ralph.
Keven is very knowledgeable and stayed til dark until the job was finished.
Friendly, knowledgeable, thorough.
Michael was great! He arrived on time, quickly diagnosed the problem, and fixed it!
Piece of cake
Fernando was great!
Very professional, called to let me know he was on his way. He gave me a detailed summary of what needed to be fixed.
Punctual and professional Will patron again
Aidan was awesome. Very understanding with my elementary knowledge of what was wrong. He made me feel very reassured and calm despite the nagging fear something bigger will be found. I will be having Aidan do all my mechanic work through Wrench going forward.
Helpful, patient, smart
Very professional, kind , and knowledgeable did the job quickly and efficiently did not leave a mess at the end very good mechanic
Highly recommend. Clinton demonstrated in-depth knowledge and was able to fix my car efficiently.
Rich is an excellent mechanic who took the time to do the job right. Much appreciated.
Very pleasant. Knowledgeable. Best service experience. Thank you for your help.
Kyle was very informative and engaging with all the questions I was asking.