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Raymond was excellent. Showed up earlier before the scheduled time. Got here, checked the car and gave me all the details about what needs to be worked on first, then after. Ray took his time with checking out my car, didn't rush or anything.
Excellent body of knowledge and great conversation while servicing the vehicle. Came early and prepared. Effortlessly diagnosed the reported problem and confirmed root cause of suspension issue was sensor.
My fuel pump, fuel filter, and spark plugs were changed out. He let me know I bought the wrong vacuum pump, probably only bc it was a different figment than the correct one. 1 day after the Mx, my engine started shaking and the car felt like it was being driven over lumps of coal with the emergency brake applied. When I called YM to talk to them about it, I was informed that I would have to pay for another inspection since I provided my own parts. Nevermind the fact that it may have had nothing to do with the parts, but possibly just with the maintenance itself. I took my car to Midas and was informed by that I had had the wrong spark plugs put in, and that caused a crack in 3 out of 4 of my ignition coils-a problem that did not exist prior to the maintenance done by Luis. That was my fault for buying my own parts (which saved me a $75% markup from YM’s parts) although most websites said that those plugs fit my car. If that was the case, though, a 13 year mechanic should have been able to let me know that that was the wrong part just like he did with the vacuum pump instead of placing them in my car. So I’m shelling out another $300 to have yet another set of spark plugs and ignition coils replaced. Thanks YM. I’m not as upset at Luis as I am YM, bc I feel if I could have talked to Luis about this instead of being stonewalled by the company, I would have had a better outcome and a better understanding of what went wrong.
Very thorough, very much attention to detail and very knowledgeable. Would recommend Patrick to anyone. Will book him again to do the service.
Great guy, very efficient and thorough.
Excellent experience
Paul was friendly
a) would request him again b) would recommend him in the event of another issue were to come up with an acquaintance;
Great! Very helpful and friendly. Seems to really have practical knowledge.
Great service
Great. Friendly and Competent
Good experience.
Very informative and super nice person!