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Solid dude
Lavell was on time/early and thorough completing the service and inspection. He explained clearly what was done and helped to plan what should be addressed next given our schedule and needs. When he had the wrong parts due to my mistake on the initial order, he simply accommodated a prompt reschedule to return later to finish the job. He is not only an expert mechanic but responsive to his clients.
Lavell ran diagnostics bit found no problem with codes and he took my car for a test drive uphill at fast speed to see why it was causing intermittent power problems. Car was blowing out white smoke from the exhaust at acceleration. He recommended to follow up at dealership particularly if there is a leak going into the combustion engine.
Our Audi wagon had been on PNO for over year, brakes needed to be replace and since there wasn't an urgency it sat in our drive-way. We finally decided to make an appt to replace the brakes and rotors. The morning Tony came, the car wasn't holding a charge. Tony let us keep the car running while he worked on the brakes. Our Audi has over 350k, Tony let us know how many more miles we had on it... He was very knowledgeable in making sure we took proper steps before getting the car smogged for DMV renewal. And the helpful tips saved us some money when we told the car was not ready to be smogged, all by just asking! :D We drove it for hours, getting the battery charged again and it PASSED.
Jose kept me posted when he was on his way, arrived on time and was very professional. Did a great job finding the problem on my car saving me alot of time, money and headaches. He also provided an excellent report.
Great customer service, knowledgeable, and professional.