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He came even earlier than expected. Though O'Reilly got him a wrong part (oil filter) but he drove to pick up and came back and finished the job on time. He also let me know what's recommended
He got to the bottom of why car wouldnt start pretty quickly, in this case, a dead starter. Batterywas charged, but juice stopped at starter. Ordered a re- built one for me, as requested. I wasnt clear that I had to call for a second appointment for someone to come back and install it, so, by the time I did, I had to wait 5 days for it to come in and be brought over.
I set up an appointment a couple of weeks in advance because I knew that I'd have a busy schedule and taking care of maintenance items can be a time suck. But this service was anything but sucky. Alfred came a little late, but he made up for it with excellent service and was worth the wait. It's easy to see that he puts extra care into his work, and driving across the bay to meet with me was also great! Alfred bought the parts ahead of time for me and found the correct model number and brought it to the appointment too. Alfred didn't try to upsell me on extra work and was on the way to being done in just about an hour. It was definitely worthwhile.
On-time, efficient and very courteous.
Polite and professional, funny and pleasant, goes above and beyond to ensure everything is running at its best. Lavell puts you at ease with his attention to detail and commitment to safety.
Lavell was amazing! He was very thorough in his diagnostics. He explained in layman’s terms the vehicle’s deficiencies and, he pointed out other areas of concern ( I am so glad he did). Also, the price of diagnostic was very fair considering I did not have to face hassle of waiting for an inshop appt. and then waiting in a shop.
Jason was very helpful and informative for my pre purchase inspection. I would definitely recommend him to others and will be requesting service from him in the future.
Jason was very transparent with our car problems and great to work with. I highly recommend him!
Salim was early and waited for me to arrive. He was a great communicator and literally took the keys from hand and said I will call you when I'm done. It was so easy and I felt confident in Salim's abilities and character. It was probably the best mechanic experience I have ever had. I have to give a shout out to customer service as well. Angel went above and beyond to get me an appointment last minute and practically after hours. A+ to mechanic.com.
Russell was great!!!!! He was very professional and did the job very fast (this company is the best thing that has happen in a while)
Did not get to meet him. I was at work.
Derrick was Very professional and on time. Appeared very knowledgeable.
Honest guy with quality work. Expect nothing but the best from him.
Kenneth was great, he arrived early and did the work fast. Also inspected and explained anything else that may need to be done. I would definitely recommend to and will consider him in the future.
Excellent Mechanic. I trust him with my car. Thanks David.