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Kyle was very professional. He was on time and very accommodating. Under the circumstances (rain), he had to work on my car in a garage on a very hot day, and he was completely fine with it. There was also a part that wasn't quite right, and he had no problem running to a local hardware store to get the job done that day and done right. Because it took a little longer than expected with the addition part that needed to be purchased (with no additional cost to me), I had to run to another appointment. My mom finished the rest of the engagement and Kyle was again, very understanding and accommodating. The entire experience was a great one, which is a bonus on top of saving a ton of money that I would have had to have spent at a regular mechanics shop!