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The mechanics themselves are great. But the Your Mechanic business side of things wasn't at their level. The initial diagnostic said I should replace an O2 sensor. I scheduled the appointment to have it replaced. Two days prior to the appointment, 'your mechanic' called and said the initial quote was wrong and that I needed a different O2 sensor which was more expensive. I OKed the different part and when the mechanic showed up, it turned out to be the wrong part for the car and the mechanic said I needed the sensor which was originally recommended. This caused a completely unnecessary delay and multiple appointments which didn't need to happen. I asked the customer service rep why they changed the part recommendation in the first place, and he didn't really have an answer for me. I can't help but think it was an attempt to up-sell me. They did compensate my trouble by throwing in a belt replacement for free and said they gave me another discount as well. So I appreciate that. But in terms of trust and reliability of the business, I'm going to have a hard time vouching for this service as the convenience factor was clearly compromised.
Peter is extremely helpful and helps explain things in a way that I can understand, as someone who doesn't get much about cars. He is quick, friendly, and does a great job. I have already booked Peter 3 times, and plan on only booking him moving forward.
Fantastic experience with Peter. Honest, helpful and insightful. Got more information and understanding of issues in the 30 minutes spent with Peter than I did with a local mechanic in my area who I was already into over $600. Will definitely call on Peter again when needed.
I couldn’t ask for a better service or an individual to assist me with my repair. Thank you
Friendly. On time. Cleans up when he works. Another great service.
Alfred is great. He is very communicative and very knowledgeable. Highly recommend!!
He is an expert and explained clearly everything.
He described to me everything that he was doing. He was very fast efficient very friendly and I would recommend the company and I would definitely recommend Jose
Peter was very efficient and timely! Would love to work with him again and highly recommend.
Fast, Great Service. Thanks!
Marco was so great because he communicated well, he was thorough with his inspection, and he was confident with his diagnosis. As an added bonus, he was friendly, caring and helpful. I was very pleased with the level of service I received.
Showed up on time, did a thorough job, very friendly.