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very knowledgeable and professional
Carlos R. was incredible, everything that I have come to expect of the YourMechanic technicians. I was cancelled on 3 times this week by another tech, forced to rent a car and take unexpected costly Uber trips, had to take off 4 hours of work to be there on time for the previous appointments (was cancelled on last minute anyways), damaged integrity/trust with a project team at work and had to push a big deadline back, had a horrible experience (ongoing unfortunately) with communication from a service manager after 6 attempts to just get a chance to talk to someone (not even a call, but I get an email at 11PM with info I already had the night before my 7AM appointment??), and to top it off all of that happening BEFORE SOMEONE EVEN LOOKED AT MY VEHICLE a week later. Needless to say, my service ended up costing me well over 100% of what I willingly paid today for the quality work.. not exactly what they advertise at YourMechanic (professional, convenient, fair priced, timly, hassle free, honest). Carlos R. made a huge impact on me today and likely the only reason I'd even consider coming back, and likely for now he's all I'd even consider going to. Professional, communicative, skilled, quick, and an all around great guy. I sincerely hope that YourMechanic can right some wrongs from this week, but they're doing one thing very right and that's having Carlos R. Thank you sir for giving me a little hope when I can't even get a chance to talk to someone on the phone. You're doing everything right!
Very professional and respectful, clearly described the issue and gave a solution. Extremely knowledgeable in his craft and will be looking forward to having work on our car again.
Very helpful
Prompt, prepared and took care of business. For the life of me, I couldn’t remove a hidden bolt to change the starter out on my truck and Ariel took care of it with ease and quickly. I’m back up and running like new.
My mechanic Ariel was on time, nice, fast, and reasonably priced! Definitely a great experience, good conversation and will definitely be giving him a call for my future car issues. Thank you Ariel!
Very thorough inspection of vehicle. Answered all questions.
Carlos did a great job and was easy to work with. Was able to return the next day after diagnosis of a bad tensioner and completed the work efficiently. Thank you.
First time using this service and glad I did, and will definitely use it again… All due to Carlos’ knowledge and excellent service on my old clunker that I thought had no hope or need major service that required an arm and a leg. I learned a lot on YouTube but couldn’t figure out my SUV’s situation.. Could’ve save a lot more if I known about this earlier.. Very grateful for Carlos’ help!