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Jose is punctual and is great at explaining what needs to be done and how he is doing it, in English and Spanish. Highly recommend.
Very Knowledgeable and friendly. Thank you.
Great service, very professional and friendly.
I appreciated Mitchel getting the job done the day I wanted, even though the scheduling said I could not get an appointment until the next day. My concern was the misinformation given to me verbally after the inspection was done. I was told that all the brakes and the rotors needed to be changed - that the brakes were at 25%. It took hours for "Your Mechanic" to contact Mitchel to have him call us, so that we could clarify his diagnosis as the dealership that we were trying to buy the car from, said that the brakes could not be at 25%. When we finally spoke to him, he had made a mistake the day before in telling me that they were at 25%. Mistakes happen - I guess he was mixing our car up with another. My other suggestion for "Your Mechanic", is to inform the customer of the number of pages in the inspection review. When I opened the review on my phone, only the first page was visible and I was disappointed with this as it was only an overview. I later discovered the remaining pages that were much more detailed. I also didn't think that the details matched up with the overview. Everything in the detailed description, except for the brakes, was marked at Excellent. In the overview, everything was marked as Very Good and brakes as Good. Again, even though every item received an Excellent rating, except for the brakes, the overall numerical score give to the vehicle was 78, compared to a 97 for comparable cars. Confusing! Again, Mitchel was courteous and helpful once we spoke to him.
Ricardo was extremely professional, kind and knowledgeable. He arrived early, talked me through options.
Prompt, accurate report.
Great mechanic. Showed up and got my car running quickly.
Very professional,on time, great work.
Excellent work.. Very friendly and professional.. Thank you.. Will definitely recommend to friends and relatives...
Check Engine light was on. Ran two codes which told me that the issues were coming from the oxygen sensors and EGR system. I just replaced the oxygen sensor so I figured it was the EGR system. I booked the cleaning of the EGR system and to replace the EGR valve. After he completed the task, he checked my oxygen sensors and told me they were working just fine. I checked the car right after and the check engine light went away. However, just a few hours later, the check engine light came back on...
Excellent young professional. Tenacious and with a very good attention to details. The replacement of my alternator was significant challenge that Henry because of the a/c pipes, main computer, coolant container and other obstacles on the way; not to mention the very tight fitting that made the removal of the bad alternatr and the installation of the new one a real pain in the neck. A heavy downpoor a few minutes into the job did not help, but after getting drenched by a summer storm, Henry was able to set up a carp and continue to work under the rain. Thank you Henry, Angel Martin Coconut Grove, Florida