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Richard was pleasant and professional. He came prepared to replace my fuel pump, but took the time to make sure that was the problem. After testing, it turned out that he couldn't be sure that the pump was the problem and suggested that it might require taking it to the dealer to be sure. I did that and it turned out to be the "fuel pump relay'. I really appreciate this kind of service since replacing the fuel pump would not have fixed the problem and I might have been stranded again.