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Duane arrived early w/ a mask on, did a thorough 50 pt visual inspection, and also clearly knew how a Toyota Prius C’s 2 batteries (both in the backseat) and the inverter (under front hood) work. I also appreciate how he proactively brought along a brand new traditional 12 v SuperStart battery to replace the original 12 v battery that has now reached the end of its life after 8 years & 2 months, so I can start the engine & drive again. Prior to Duane’s arrival, I have had to use my back-up gas guzzling SUV to get around (I work long hours Mondays to Fridays), so having him come on an early Saturday morning to get my Prius running w/ a brand new 12 v battery was totally worth it! I am very grateful too that Duane confirmed that my lifetime warranty Green Bean Battery refurbished lithium battery pack has no issues (it was in fact the only reason why I was able to drive to fill up at a gas station & back home after my old battery got jumped by State Farm roadside assistance), yay! Thanks to Duane’s expert help & recommendations, I was able to immediately get my Prius C to a local Valvoline branch w/ my Valvoline discount coupons for its seasonal full synthetic oil change & cabin air filter replacement . Valvoline’s own thorough multi-point maintenance inspection (ex. Double-checking if engine air filter needed replacing; thankfully it did not; all my lights working, anything w/ seals fully sealed) & fluid top-offs (ex. Windshield wipers) also confirmed Duane’s findings & recommendations. I only need to have another oil change w/in the next 5K miles max. I have been able to drive the Prius all day to various appointments throughout Saturday all over North San Diego County without any issues and have been enjoying the gas savings & electricity storage ever since. My Prius C and I have been through a lot together (I’m it’s original owner since getting it brand new in 2013). I appreciate knowing that despite me living now in a distant rural neighborhood, I do not have to find myself paying for towing and shop storage overages to a dealership or shop - since a reputable mobile mechanic w/ hybrid maintenance experience like Duane knows 100% what can & should be done when a long-time hybrid does not start. If ever any of my vehicles have major non-start issues and could not be towed or self-driven to a reputable, costs-saving shop (my rural home is simply too far from everything) for service at a day & time that suits my busy schedule, I know I can count on Duane to help me. Thank you Duane & YourMechanic for the timely & professional help w/ the Prius C!
Duane was punctual and polite. I’m very happy with the service he provided and will be using him again in the near future.