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I'd described what was going on with my vehicle to the phone support when I set up the appointment. How I had bought the whole lower rear control arm assembly to fix the lower control arm which came damaged with the car, the assembly fortunately included upper control arm, and strut assembly as well as new bolts from Toyota. In addition to the lower, the upper was twisted and bent. He swapped basically everything in about two hours, despite a broken upper camber bolt which he swapped to get the car functional again.