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Andy was able to get to us earlier than scheduled, which was awesome! He did a great job and was very professional. We will definitely call Andy the next time we have any auto issues.
Andrew called before arriving and came even before the scheduled time. He rotated the tires. Had a bit of tough time removing the old waher pump. Then he put the new pump in. However, the pump would still not work. He did not have an idea of the electrical wiring stuff. I did ask him to check the fuse box, if that was where the problem was. He did not have a fuse box diagram. Looked through my owner's manual. Did not find it there as well. So he just had to apologize and leave unable to fix the washer pump. He did not charge for the replacement pump though. His labor cost for rotating tires and trying to fix the pump was $73. I would anyway have to spend some more dollars at a store again to fix the pump problem. May be not so lucky day for me.
Nickolas arrived on time with all parts needed to make repairs that other repair shops always refer me to the dealership for. Very courteous and polite.
Great work! On time, efficient, and very knowledgeable. Will definitely use again.