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I was initially a little worried about doing a pre-purchase inspection at the dealer's site. However, Carlos allayed all my fears -- he was punctual, thorough and communicative. He went above and beyond and answered all my questions well after the service appointment. The pictures he provided were thorough, and he found a lot of damage that wasn't by the dealership.
Carlos has mastered the ability to be social and meticulous, combined with an extensive knowledge base. My pre-purchase inspection validated my own inspection. As a mechanical engineering, I really appreciated his skills. And yes, he's my go to guy for any future work, and I will definitely refer him.