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This guy worked on my car outdoors on a cold day in a drizzle of ice and snow. He said he wanted to finish my car that day because he didn't want to inconvenience other customers by shuffling his schedule around. He's a real trooper who believes that his work and his customers are important to him.
Prompt; Took the time to explain everything carefully; Really made me feel like my repair meant something to him and wasn't a "rush job". Very personable.
Arrived 1/2 hour early, then thoughtfully waited outside so he wouldn't "bother anyone". I went out to meet him and he went straight to work. Major kudos for taking the time to clearly explain everything about the repair and what my next steps should be. Great guy!