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The mechanics themselves are great. But the Your Mechanic business side of things wasn't at their level. The initial diagnostic said I should replace an O2 sensor. I scheduled the appointment to have it replaced. Two days prior to the appointment, 'your mechanic' called and said the initial quote was wrong and that I needed a different O2 sensor which was more expensive. I OKed the different part and when the mechanic showed up, it turned out to be the wrong part for the car and the mechanic said I needed the sensor which was originally recommended. This caused a completely unnecessary delay and multiple appointments which didn't need to happen. I asked the customer service rep why they changed the part recommendation in the first place, and he didn't really have an answer for me. I can't help but think it was an attempt to up-sell me. They did compensate my trouble by throwing in a belt replacement for free and said they gave me another discount as well. So I appreciate that. But in terms of trust and reliability of the business, I'm going to have a hard time vouching for this service as the convenience factor was clearly compromised.
Kenneth did a great job replacing the brake pads on my car, for less than half of what the dealer wanted for the same job, and even showed me pictures of how worn my pads were. He also showed me how to replace the engine's air filter myself, a $10/5 minute fix which a dealer would charge $70 for.
-concise, professional, well-educated, empowering to consumer -first time I didn't feel manipulated by a mechanic spewing bs for money -made me realize that it is possible for a layman to deal with car stuff confidently!
So professional and pleasant!! Send him every time 露♂️
Really lovely experience, thank you so much Peter!
Nazareth provides excellent service. He is very friendly, flexible and proactive, I can only recommend booking him.
Efficient, knowledgeable, clear, generous, and helpful. Very satisfied with Nazareth's service.
Great man, good spirit, efficient and good advise
Peter was very efficient and timely! Would love to work with him again and highly recommend.
Knowledgable, thorough and efficient.