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The good news is your service beats driving 20+ miles to the BMW dealer and having to wait while the service is done, because they don't have enough "loaner" vehicles. Also, Andrew was punctual to the minute and very polite. The bad news: I was a little put-off by his appearance - he was scruffy-looking and his uniform was very dirty. I realize that he is an independent contractor, so you cannot insist that he look or dress any specific way. but he would inspire a lot more confidence -- and by extension, enhance your company's brand image -- if his hair and beard were neatly trimmed and his uniform was clean and pressed.
He was cool and laid back. We talked about cars. would definitely recommend him! Got the job done! Kudos!
David is an excellent mechanic. Was prompt courteous and had my car up and running quickly. Highly recommended.
Great job!
Very nice person