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Tien arrived 20 minutes early and completed the job sooner than I expected. He is easy to work with and being flexible. I’ll definitely ask for his service again.
First Class Knowledge and First Class Professionalisms . As long as Mr. Tien Pham works for Your Mechanic I will book him and no one else to work on my three vehicles an M3, C55 AMG and GMC YUKON. That should be enough said....
Great
Very knowledgeable - took apart many parts of the car to get to the replacement. Put it all back with no issues!
Mechanic did the job that was request. The problem has to do with the final price. I originally got a quote on the web for $199.67 and since this is my first time I wasn't sure if I wanted to go through with this so I called the 800# to get additional information and they said I will get 10% off if I book with them while on the phone with the same quote I got the web so it would be 180.67 to replace ignition engine coil. But once the job was done, I got a final bill for $215.25 When I called the 800# to get an explanation of the bill, they said the quote on the job was $235 and with the 10% discount came to $215.25 It's odd that the quote became $235 when it was $180.67. Clearly this is bait and switch to increase the final quote so with the so called 10% discount came to the same amount as the quote I got on the internet. The 800 # representative tried to explain that their was check engine light check that was done which was $99. If that was the case the bill should have been $324 so that explanation made so sense. Furthermore, if that was the case, they needed to give me a new pricing quote and let me know the new price for me to authorize and agree on the price. That never happened so I know the phone reps explanation was totally made up. The mechanic was knowledgeable and did the job well. The company tactics are questionable and I would never use this company as this was clear marketing and bait and switch approach. Make sure you get the final quote before any service is performed so you don't get nay surprise with the final bill that is different than what was promised.
Great guy! Sent me pictures via text during the inspection. Also, spoke with me after the inspection to give me the ins and outs re the vehicle and inspection. Very nice and friendly - did a thorough job - took a lot of pictures...
Quick and professional. I highly recommended Russell.
Very professional and efficient. Identified the issue and effectively resolved the problem.
Went above and beyond to diagnose my car
One of the best mech. That I have encountered He knows his profession very well and honest. I will recommend Him to any one.
Brandon is very proffesional and very knowlegible about BMW. Thanks Brandon , I appreaciate you work amd knowledge Jerry
Brad was very friendly and his work was timely and provided lot of information.
Nice guy