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Mike was excellent. He showed up and diagnosed my problem within 20 minutes. The real kicker was I am new to the area and had found a local mechanic to do some repairs on my Grand Cherokee. They were pretty pricey and I wasn't incredibly happy with the customer service aspect. Come to find out I had paid this mechanic almost 900 bucks to fix a lower control arm and some other smaller components... back to point... Mike showed up got under the vehicle and showed me where a bolt had been left off of my BRAND NEW LOWER CONTROL ARM. I wish I would have reached out to him right off the bat because he wanted 84 bucks for labor and the part was another 100.... THE PROJECT I HAD JUST PAID 900 BUCKS FOR A LOCAL MECHANIC TO TACKLE MIKE WAS ABLE TO GET DONE FOR UNDER 200!!!!! IF THAT'S NOT VALUE I DON'T KNOW WHAT IS!!!!