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Rodney showed up early and we discussed the work needed. We went over the service rate and requested for an increase adjustment (I requested to adjust due to the system not compensating for 2 upstream o2 install). He did great work, fixing what the previous shop screwed up on. When the work was completed, I noticed that it did take 30 minutes longer due to those unforseen issues. I asked Rodney to add 30 more minutes to the time spent....it was worth it. Rodney is the MAN!