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Ross was very polite and respectful, however, he showed up 45 minutes late. He did text and let me know he was running late, though, which I appreciated. I scheduled a 30k service with an added service of replacing my brakes due to the website saying I should add it to the service even if it wasn't needed. This was a scam, in my opinion, because once you pay upfront, your money stays with the company for up to 12 months regardless of if you do in fact need the service. After he was done, I asked how my breaks looked before replacing and he said, "they looked good!" - I would've appreciated him saying, "by the way, they're fine - they don't need replacing yet", which is what I would expect at any mechanic shop.
Excellent good service thank you!