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Friendly and professional, arrived right on time! When the diagnostic was completed and the problem was found, there was a slight problem when I only had the option to book a -second- appointment to have a battery installed (2 days later!) He went out of his way to get that process straightened out and the work completed maybe 30 minutes later, instead of making me wait for Monday. All-in-all an excellent experience from a service I didn't even realize existed until the previous evening!