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The quick responsiveness of your customer service portal and of your customer service personnel over the phone is extraordinary. I was a little reluctant to try YourMechanic.com at first, but the YourMechanic team that came to my door brought his A-game expertise and his A-game professionalism with him. Right away, he pointed out what he would do to undertake daignosing the root cause of the engine problem, and plan out how to implement an effective fix. He took the time to clearly explain where the problem was, and did not mind explaining it more than once for clarity as I'm not tech-savvy. And once he concluded, he made sure to show me what he indicated in his report, for my peace of mind and for total transparency. Very mindful of how valuable and flat-out superb the service you provide is, that is the impression me and my family have of YourMechanic.
There were a few things I won't mind also I'm still dealing with the check engine light and that was one reason why I called for his service. Well he replaced the part I needed . He's a it's-on-you type of person.
It was beneficial to have Michael come to my garage and assess my vehicle. It saved me time and frustration from having to tow my rx8 to a dealership or a shop. His analysis was low to dead compression (meaning engine is dead). Luckily I got the bad news from home and he was savvy enough to look up engine replacement prices for me on the spot. I have further decisions to make but this service saved me from further frustration and lost time. Thank you Michael.
Punctual and professional. Did good job and is personable.
Marco gave excellent service. He was knowledgeable, efficient and personable. I was very happy with his services and would definitely recommend him.
came on time ,fix was done very reasonable time ,very knowledgeable, courteous, professional.
very good service, good experience
Ariel had great communication and went above and beyond. I would trust him working on any of my vehicles!
For some reason it won’t let me give Guillermo a 5 star but definitely this guy deserves a 5 star. Did an amazing job, thank you so much sir.