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Caster was great! I really appreciated the texts keeping me updated on the appointment and letting me know he arrived (early). He was friendly, knowledgeable, and took the time needed to check out my car and explain things. I took some notes plus felt reassured that I would also have written follow up from Your Mechanic. He gave instructions on what I need to do and when, and we began to design a plan for him to do repairs. Great first visit!!