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Prompt and very meticulous.
Stephen arrived in a timely fashion. He was personable and friendly. He had basically figured out what was wrong prior to arrival. He explained everything to me as he went. He looked for the most inexpensive solution rather than replacing the entire unit.
Great communication. Stephen kept me updated every step of the way. There were a few hiccups, but they were things that were out of Stephen’s control. Great job!!