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Ben was 5 mins early and that is a good thing. The app is great because it tells you when they are on their way and you can see how far away they are. For this car, he seems knowledgeable and competent and I will use again.
Ben saves this company. The company infrastructure and support from scheduling, accuracy, follow up, and customer service was terrible. My first appointment had a location change. The time was set for 11:00 on a Saturday. I drove a half hour to get to my car, When I get there, No mechanic. When I texted the mechanic he tells me that they called him on Thursday to tell him the part wouldn’t be in. Not only did they send me a reminder email on that Thursday to show up on Saturday but I called Friday to change the location.. So between me calling in, them sending me an email, and the mechanic being notified that the part was not in yet, which also means they waited til the last minute to order the part, because my appointment was 2 weeks out, makes 3 opportunities to notify me so that I didn’t have to clear a whole Saturday morning appointment time for an appointment that would never happen. So they reschedule the appointment and only because I was super persistent did they schedule me with Ben for the following Friday on 10-2-20. Ben actually called me before the appointment to let know he could come early. I’m thinking great they are on it. NOPE, they changed the address on the reschedule back to my home address and Ben went to the wrong location. I was irritated, but Ben was nice enough to drive another half hour to come and repair my car and did it with a kind and professional attitude, not to mention, if I had taken my car to the Porsche dealership they would have racked up at least 3 hours, Ben was done in 1. I appreciate him for his work ethic and his professionalism. Ben- A++ Company F-
As a single mom needing help and guidance with mechanical issues and needs, John went above and beyond to take care of me! Exceptional customer service, as well as professionalism! Extremely knowledgeable with my Porsche Cayenne, and I will continue to use him indefinitely for all of me and my family’s mechanical needs. Thanks so much, John!
John was a great mechanic great attitude very competent Very professional way out of his way to explain what he did knew he was doing this company needs more mechanics like him
I am extremely satisfied with the work done replacing the Air/Oil Separator on the Porsche. This is not an easy job, but was done well and at a great price.
Awesome service! He is efficient, through and get the job done.
Did a great inspection, found things that the dealer didn’t mention, thanks
Chris was very prompt knowledgeable and personable.
My expectations were highly met
Eduardo was not only prompt, but texted me that he could come early (whcih made both of our days more efficient)). At my request he also showed me parts of my engine and how I can better maintain my car. Really professional, friendsly, competent, and efficient. And no mess left behind!
Eduardo is knowledgeable , thorough and friendly
Knowledgeable Technician, Courteous and easy to get along with. Very enthusiastic about his work. Customer satisfaction is his mantra. He returned with an auto part which was not given to him initially. Order clerks and customer reps need to do a better job as regards customer experience. diligent technicians like Joseph cannot carry the entire weight of your enterprise on their shoulders. Irrespective of the strong brand proposition and value compelling argument, any business could be replicated. Please refine the customer experience at the customer representative level of interaction, if Brembo pads are stated as being used, please ensure the technicians get the right part. This is an ethical and integrity requirement to ensure the long-term profitability and sustainability of your business
Joseph was on time, very clean and knowledgeable. Definitely will use him again.
Just like his last trip out here, arrives early and finished ahead of schedule. Couldn't ask for more in a mechanic. Next job will be an AC service on my Volvo and I'll be booking him again. Great guy and great service.
Nicholass was timely, efficient, neat, considerate and great to work with. He answered my questions and was polite, courteous and friendly. I trusted him with my new (to me) Porche.
Jasmaine was very professional and knowledgeable. A true class act.
Showed up on time and was quick and efficient. Very friendly easy going kind of guy. Definitely would reccomend to friends and family
Very nice and thorough. I recommend Oscar.