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Andrew was 45mins early, which I’m a stickler for timing, so that was great. The service was quick and stress-free. Andrew knew what was needed before opening the hood. My car was in great hands.
Andrew was able to arrive early, and finished the job in 10 mins. He left things in good working order, and the car was left clean after the repair. I highly recommend him.
Robert was quick and efficient. He answered any and all questions I had. I will definitely have him work on my car again.
Nick arrived earlier for the appointment which worked out great to start off the day. Very honest and professional with the overall work. If trying to decide who your next mechanic should be. This is your guy
My 4Runner started for Nick when it would not for me. From there, Nick listened intently as I described my last interactions with it. Then, he broke everything down, 1 by 1 eliminating possibilities as he continued to ask me questions. I never felt rushed. In the end, we both felt very confident that he had discovered the problem. He recommended a few solutions to pursue.
Very professional young man with an even more pleasant personality. I will definitely request him for future auto issues.
Wlliam did arrive a little late, but in this business, nothing in time is ever guaranteed, having worked on many cars myself over the years, a repair often takes longer than projected. He was professional and did call ahead to inform me he was running late, about ten minutes before the scheduled arrival time, which was no issue, and was appreciated. He was knowledgeable and professional and I would recommend him to others, I will use the service again.
Mr. Stokes arrived earlier than my appointment was scheduled. He had a pleasant demeanor and was very professional and knowledgable. He quickly replaced my battery and looked my car over for other possible issues. He identified that my brakes needed to be replaced. I asked him to send me a quote as I was very happy with the overall service I received today.
I think Kwante is exceptional at what he does! One thing I really appreciate and respect is open dialog, clear and accurate information, and details explained when I feel a need to know them, without hesitation. This helps me to understand the what and why something is important. Not everyone wants that, but I do. In particular, with regards to car repair and maintenance. Kwante provided me with exceptional service, patience and everything I needed to understand what was best. I have had poor past experiences with many in-service, dealer or in-shop mechanics. I find it hard to leave my car, come back a day or more later and basically completely unclear on what was done and I almost always have to return within days or weeks. Not being able to be right there when a mechanic is diagnosing your cars repair and maintenance issues feels frustrating to me. To have this be available when I book a diagnostic or service or both on yourmechanic is great, but its people (mechanics) like Kwante who make that service experience complete and 100% satisfying. When I am describing an issue, I cannot always go back to the repair bay with a mechanic, someone usually writes down info and sometimes things are missed in translation. I am usually not able to be present for inspections, unless its an open garage. For me, the yourmechanic app and especially Kwantes wonderful demeanor, made my appointment a cost effective, transparent, full services experiences, worth its weight in gold. I prefer to stand with my mechanic and show him issues in person and being able to see what is done where (staying out of the way of the work of course) is ideal. I truly appreciated Kwantes ability to share and explain without making me feel ignorant or like I didnt need to know. I never had to press for answers or understanding. Kwante was efficient, courteous, on time and even suggested we move my appointment to a later hour, to allow more time for diagnostic/work if needed. (Because of my possible issues). So that tells me, he thinks ahead. The inspection was thorough and he took the time to specify a few important things helpful to what I would need to do, and future suggestions. Kwantes work is top notch! The problem with brakes, calipers, rotors and confusion on what was actually needed, where, when and how much was resolved. Kwante kept my budget and time needs in mind and because of his recommendations, work ethic and skill, I was able to get back on the road safely, faster and with more peace of mind than I've ever had from dropping off my car at a mechanics shop. I really, really like being able to see the issue, watch it being fixed and knowing what was done in person. To me, that is priceless. Thanks Kwante! I will be using yourmechanic again and requesting you for my service needs or concerns in the future and I will recommend to everyone I can!!!
James is awesome! He was early, courteous, funny as hell, and did a great job. 2 thumbs up!!!!
Oshey was great to work with! Communicative and professional, and now my car is running great. Thank you!