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I Am brand new to the service and after reading some of the reviews with other people after I booked my appointment I was very apprehensive. Ross was great he didn't cancel he did the job quickly and did provide recommendations for other services and an opportunity to schedule them with him at a later time. Prior to finding your mechanic I had taken my car to three different shops for quotes with an estimate from one of over $600. It's nice to know that there's a service out there that people can trust and that mechanics actually follow through and who are professional and courteous. He replaced my rear brakes and rotors. Once I find a good thing I am definitely loyal and as long as I can get Ross to perform the services I will use the company again.