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David was very nice, on time and informative. When parts that were needed after arrival he tried to get them but no match. Told me "sorry ma'am but didn't bring those coils with me, but will get you that coil and install inside air filter at no charge on Wednesday, if that's not too troublesome. I stated that I will have to leave work early, again to get this "tune up" done I said OK, see you on Wednesday since you didn't have all the parts. (leave work early = no pay for ME...) Not a good deal, Trisha