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Vladimir was AMAZING. He showed up early for our scheduled appointment, saving us a little bit of time. I scheduled an appointment for a brake change, but I got much more than that. Initially he didn't have the right tool to take off one of the special lug nuts on my tire. He went out of his way not once, twice, but five times to many different stores to try and find the right tool to remove it. He managed to remove the bolts and do a brake change in a very short amount of time. That alone deserved a 10 in my opinion. What made him stand out was that he also went out of his way to do things that weren't requested. He managed to fix my bumper that was displaced, and he even bought me new lug nuts. He didn't sound frustrated or annoyed while he was at work, even after staying for over 2 more hours than expected because of the lug nut situation. On top of all of this, he still charged the rate that was discussed initially with no extra charges. This guy was great. HIGHLY RECOMMEND