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Tien called and asked if he could come earlier than the appointment, I said yes and he came then. He got the work done with changing the starter and I am happy that our car will now start.
Tien was very competent, explaining everything that he did and the reasons for it. He was clearly well qualified, quite apart from being friendly and receptive to questions.
Because of Joshua, I am willing to recommend Yourmachanic to everyone I know. His honesty and professionalism was perfect. He will be hearing from me and my family again.
Very helpfull and friendly, highly recommended!
Lavell should be made the poster for service! There is Above and Beyond. Lavell managed to take service a step above that. This is my second service experience with Lavell. I specifically requested him because of the great experience I had on the first. First the app made me book two separate appointments for the same day for different service items. Lavell Agreed to consolidate that into one slot based on my convenience. Second, due to some misunderstanding I ended up taking my kids to (Presidents day) a far away park. Whilei was away Lavell showed up on time at my house. Instead of rescheduling or getting upset Lavell tracked me down even though I had very spotty reception and wasn’t able to communicate clearly. Lavell drove down to where I was, paid the toll to get into the park and serviced the car. To top it off he also engaged my two kids with humor and patience. Thank you Lavell!
Lavell is fantastic! Not only do you get a great service, you will get bonus tips and improve your knowledge of your vehicle Unless he retires or something I am not going with anyone else.
Excellent service and easy to work with; pleasant demeanor and punctual. Took the time to explain the inspection and showed me pictures of all the areas that need attention.