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I did have a 11:00 appt. and then I had to call because no one was at my location being it was 1:30. The office was very helpful in getting me a mechanic right away to me just having to wait another 5 and half almost 6 hours until the job was completely done. The office did give me a discount and that was great but the real question is will I use them again. I think I just might give a try. Thks again for all the help and the extra money you saved me.