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Jermaine was courteous and professional as well as completed the job to my satisfaction.
Excellent job! Jermaine is very professional and has BMW expertise.
Mechanic Andrew completed the job
Knowledgeable and was able to diagnose the problem within minutes.
I would call Jerome the ultimate professional! He went to work immediately and exhausted all possible causes of the problem. He spoke very intelligently in giving me explanations when questioned. I would definitely rely on Jerome for any future requirements.
I put down a deposit on a used BMW X5 in Maryland and couldn't check out the SUV myself because I lived in a different state. I had Jerome do a pre-purchase inspection (PPI) on the SUV to make sure that it was ok before buying it. Before the PPI, I asked Jerome to check the A/C because a weak A/C is a known problem with BMW X5's. Jerome did a very thorough job inspecting the vehicle and test drove it too. Afterwards, Jerome called me to let me know that the car is in great condition but he found some errors stored in the car's computer. Pictures of the car and the errors were provided in the PPI. He also told me the A/C was quite cool (he measured 60's inside) even though it was a very hot day in the 90's. I had a lot of questions for Jerome about the errors and whether I should still buy the car and Jerome patiently answered all of my questions. I am very satisfied with the PPI and would recommend Jerome for PPI's.
Professional , quick, personable. Helped me well
Polite, to the point, explained the problem clearly.
He was knowledgable and helped me out quite a bit.
Professional
Michael was fantastic. Great communication. Arrived on time and didn’t waste any time getting started. He did a thorough job, and I feel very confident in his work. He even made sure that my onboard computer was reset before he left. Would recommend him to anyone.
He figured out the problem very quickly, explained it to me and reattached a hose that was the problem. Big relief, then he diagnosed another issue and I will gewt that fixed later. He was calm and reassuring. He is terrrific.
Kyle arrived on time. He is a professional. Spent his time with the job and made sure it was done right.
Great guy. Great service.
Great job. Very fast