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Really great service! Jay was super knowledgeable, and did great work. Front brakes and roter replacement, he did a fantastic job. I will definitely hire him again!
Jay from YourMechanic arrived in a pick up truck that appeared to be a professional repair garage on four wheels. Upon arrival, he was able to quickly diagnose and address a strut assembly and wheel bearing replacement recommendation that was originally diagnosed and quoted to me by another repair shop after I discovered the symptoms of faulty struts: Noise clanks, Bumpy Ride, Car takings a small "dive" when braking. I decided to give YourMechanic a try after believing the garage over-quoted me for the replacement parts and install. Jay worked hard and patiently to confirm the final estimate with me and acquire the necessary parts from the Materials Warehouse for this repair job which saved me approximately $500 from what the other garage quoted me with YourMechanic's pre-pay commitment discount applied. After quality-checking the car following this install, Jay discovered that a magnetic ring component that communicates with the car's sensors was missing from the newly installed wheel bearing that triggered the ABS and Traction Control signs on the dashboard. At the end of the call, he promptly set up a second follow-up appointment through the Warranty Department for warranty replacement of the wheel bearing. After this call, I was assured that the car was safe to drive in between the calls and I found that the car actually drove much smoother and better even while these lights were on. I followed Jay's instruction to not take the car on any icy or slippery surface until the follow up call was finished. I would recommend Jay.
Got an update that he was on site. Introduced himself wearing his mask. Went over my car’s symptoms and he went to work. Easy to talk with and wasn’t disturbed by me asking questions. He was able to diagnose the issue and fix it . Made some test runs and verified everything was running good. Very knowledgeable and helpful. I would highly recommend Carlos. Thank you !
Carlos R. was incredible, everything that I have come to expect of the YourMechanic technicians. I was cancelled on 3 times this week by another tech, forced to rent a car and take unexpected costly Uber trips, had to take off 4 hours of work to be there on time for the previous appointments (was cancelled on last minute anyways), damaged integrity/trust with a project team at work and had to push a big deadline back, had a horrible experience (ongoing unfortunately) with communication from a service manager after 6 attempts to just get a chance to talk to someone (not even a call, but I get an email at 11PM with info I already had the night before my 7AM appointment??), and to top it off all of that happening BEFORE SOMEONE EVEN LOOKED AT MY VEHICLE a week later. Needless to say, my service ended up costing me well over 100% of what I willingly paid today for the quality work.. not exactly what they advertise at YourMechanic (professional, convenient, fair priced, timly, hassle free, honest). Carlos R. made a huge impact on me today and likely the only reason I'd even consider coming back, and likely for now he's all I'd even consider going to. Professional, communicative, skilled, quick, and an all around great guy. I sincerely hope that YourMechanic can right some wrongs from this week, but they're doing one thing very right and that's having Carlos R. Thank you sir for giving me a little hope when I can't even get a chance to talk to someone on the phone. You're doing everything right!
Michael did a great job and was very personable. I will recommend him.
Fast and friendly!
Very nice guy. He explained any questions I had and was very professional.
My experience with Godwin was a pleasant one. Godwin was prompt and explained service to be performed. After he completed his service he took the time to explain what was performed and also advised me of areas that would need to be addressed in the future. Very personable young man with an excellent work ethic. Will certainly utilize his services again.
Great personality, very thorough and very knowledgeable. Totally professional.
Timely, quick, and professional service! My car was dead in the parking lot and Carlos brought it back to life in 30 minutes! We test drove it afterwards and made sure everything was running perfectly before calling the job finished. I had a great experience with Carlos and this company, I will definitely be using this in the future! Thank you Carlos!
Albert was punctual, personable, and professional. Most importantly, he was thorough and took care of the problem with no hidden fees or rescheduling. He was great!
Miguel showed up right on time, had ALL necessary parts and equipment, finished in a timely manner, and was very polite and respectful.
He was professional and did his complete job without any questions. He talked and explained things in detail.
First time using this service and glad I did, and will definitely use it again… All due to Carlos’ knowledge and excellent service on my old clunker that I thought had no hope or need major service that required an arm and a leg. I learned a lot on YouTube but couldn’t figure out my SUV’s situation.. Could’ve save a lot more if I known about this earlier.. Very grateful for Carlos’ help!