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Wonderful
The communications around this appointment and a prior one for an oil change were excellent and it is GREAT to be able to simply work at the office (or at home) as the car is being worked on. John was responsive to schedule changes due to the weather and great at explaining what was needed and fixed in layman's terms without being condescending.
Showed up, replaced the brake pads, called me when it was done. He advised me to replace my rotors, but also told me that it wouldn't be the end of the world if I waited til the next brake job down the road. Seemed honest and straightforward.
Brandon was on time and professional, he walked me through what was wrong with my car and showed me the pricing structure clearly.