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Very efficient and friendly straight to the point and a great mechanic.
Luis was on time and very professional. Explained every detail and gave me the resolution to the issue. Love this service second time and I always receive great service!
I had never used this service before, and was super helpful to be able to get someone to visit at the house rather than to have it towed to a garage. Chris was great! Friendly, knowledgeable, quick, and clean. I will definitely use Chris again. THANKS CHRIS!
Christopher showed up on time on a cold morning he went to work nonstop and answered all questions I had. I must say he is very very competent and knows his work. I will most certainly call on him again for other work to be done on the car.
Was well clear and informed and the situation.
Awesome job!
Simply put, good customer service is all about creating a relationship with customers and providing them with a friendly and helpful atmosphere. There are many different avenues and strategies you can follow to provide good customer service. When you have Malcolm as your Mechanic he nails customer service detailed caring a master tech! You don't get this kind of care anywhere.
Malcolm’s professionalism and enthusiasm to get to the root of the issue promptly exceeded my expectations. This type of professionalism and commitment to the highest level of customer’s satisfaction has to be acknowledged. Having in mind such a pleasant experience with Malcolm it is my pleasure to do business with this company.