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Was proactive in clarifying the appointment time and making sure everything was set to ensure a smooth repair. Completed the work, followed up to answer any questions. Overall very easy and convenient.
Stephan confirmed my suspicion that the dealership's diagnosis was bogus and did a great drop fixing the real problem, which was a failing CV axle assembly (not a power steering hose, as prescribed by dealership). Now the steering "drift" on uneven surfaces is gone ! Stephan's honesty and technical competence saved me $$ on unneeded repairs !