2000 Ford Mustang 42,000 mile service at the convenience of your home or office

Breck was sent as a replacement mechanic for my original morning booking that was a no show. He arrived on time, with all tools and parts needed for the job. Unfortunately, he was unable to get authorization for additional parts and was forced to spend a very long time on the phone to get authorization to update my quote and purchase an additional part for the job. He did not have everything needed at first (he was covering last minute for thr no show), but he got things squared away quickly. He is very bright and professional, and answered all my questions thoroughly. His customer service skills are excellent. Unfortunately the company was horrible. They are very difficult to contact, and I know this because I spent over an hour.on hold with them to get to a representative. Once I got someone, they were helpful. It was December 26th, so I can understand being understaffed, but had this been an urgent repair, I would have been in trouble. Breck made the entire service a pleasure. If only they would stock their mechanics better, he would have completed the job much sooner. He stayed as long as it took to get the job done, and let me take a test drive before I even had to pay! I would only use your mechanic.com ever again because Breck is one of their finest mechanics.

William did a thorough check of my vehicle and confirmed what I had suspected. A defective thermostat which was allegedly replaced by a shop near where I live. My car exhibited the exact behavior before and after the thermostat replacement, a wandering temp gauge which only wanders between C and W. When it sticks near C, my vehicle would either do one of two things: 1) rough idle after driving it 30-40 min. Or 2) spew coolant causing stream to come out from under the hood. This is not a pretty sight as my car would lose ALL of the coolant. William Wolf is well-trained and knows a lot about cars. He confirmed my suspicion. Thank you, William!

This guys is hands down the best! He showed up last minute after the other guy they sent didn't. He figured out what was up and knocked out the job like a boss. He's going to be my go to guy from now on.