1990 Ford E-150 Econoline Club Wagon 108,000 mile service at the convenience of your home or office

Breck was sent as a replacement mechanic for my original morning booking that was a no show. He arrived on time, with all tools and parts needed for the job. Unfortunately, he was unable to get authorization for additional parts and was forced to spend a very long time on the phone to get authorization to update my quote and purchase an additional part for the job. He did not have everything needed at first (he was covering last minute for thr no show), but he got things squared away quickly. He is very bright and professional, and answered all my questions thoroughly. His customer service skills are excellent. Unfortunately the company was horrible. They are very difficult to contact, and I know this because I spent over an hour.on hold with them to get to a representative. Once I got someone, they were helpful. It was December 26th, so I can understand being understaffed, but had this been an urgent repair, I would have been in trouble. Breck made the entire service a pleasure. If only they would stock their mechanics better, he would have completed the job much sooner. He stayed as long as it took to get the job done, and let me take a test drive before I even had to pay! I would only use your mechanic.com ever again because Breck is one of their finest mechanics.

Mechanic showed up early which was awesome and a total surprise. He was professional, courteous, knowledgeable and a very efficient worker. He had it done in no time and the car was humming good as new. Wow. What an experience. I won't be calling anyone else in the future. Thanks Ramon!!!

Great service! Refugio was very professional and was a pleasure to meet. He did a fantastic job and explained his findings. I will definitely ask for him by-name when I need service in the future. Thank you, Refugio!