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Transparency is at the core of YourMechanic. We know how important your car is to you, and that's why we work hard to make sure that getting your car repaired on-site is easy, professional, and safe.
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This guy stood me up without any communication to reschedule. I had to go through customer service to reschedule. He says he showed up and replaced my EGR modulator, this to resolve a check engine light problem that wasn't fixed by a previous service. He was here for 15 minutes, claims to have replaced the modulator and then left a report about my CHECK ENGINE LIGHT being on. That's a total fabrication! The battery was and is still dead. No way he could have seen a check engine light. It takes a few hours of driving after the battery is disconnected before a check engine light would register. BUT, the fix was to FIX the check engine light! After a month of going back and forth with customer service and the warranty department, I have decided to move on from Your Mechanic. These guys just blow smoke and customer service is horrible overall.
