My car won't start. The battery seems to be working fine ...
Customer
My car won't start. The battery seems to be working fine because I can turn the lights on and off but when I turn the ignition to start the car it goes black like the battery is dead. Then the alarm goes off.
Mechanic's Assist...
My car won't start. The battery seems to be working fine because I can turn the lights on and off but when I turn the ignition to start the car it goes black like the battery is dead. Then the alarm goes off.
Mechanic's Assistant: Did you test the battery with a voltmeter? And have you ever changed one before?
I did not.
Mechanic's Assistant: What is the make/model/year of your car?
2002 Toyota [Avalon](/topics-avalon/)
Mechanic's Assistant: Are you fixing your Avalon yourself? What have you tried so far?
Not much just tried charging the battery, tapping the [starter](/topics-starter-toyota/) and looking at the [alternator](/topics-alternator-toyota/) because I had a similar problem like this last winter where the alternator belt had fallen off.
Mechanic's Assistant: Anything else you want the Mechanic to know before I connect you?
Nope Thankyou
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Responses
john
288 days ago
Automotive Expert
Hello, Welcome to Just Answer. My name is\*\*\*\*\* would be delighted to assist you today.
I'm sorry you're having trouble with your vehicle today.
The website will offer you a phone call. Feel free to accept or decline this service.
It does not come directly from me. I cannot provide phone assistance outside the US.
Please give me a few moments to go over your concerns.
While I'm reviewing your case, would you mind sending me your VIN? This will allow me to give you the most accurate
information possible based on your specific vehicle. Please know this is not an auto response message system. We are
full time Automotive technicians, who field cases as they come in. If you do not receive a prompt response, this means we have stepped away momentarily
or are working on your case as well as many others. Please be patient as we work through this. May I ask your name?
Customer
288 days ago
Nattie O'Reilly
john
288 days ago
Automotive Expert
So it does the same thing with a new battery Then Its likley a failed starter its not a alternator issue.. I would have the starter replaced
Customer
288 days ago
Could it possibly be the battery terminals or battery cable that may need to be replaced? I had to replace the starter in my old car but the alarm never went off which would be signifying a low battery right?
john
288 days ago
Automotive Expert
it could be verify good connections on the battery cables and verify a good battery charge
Customer
288 days ago
Could you list any other possibilities that you think it may be if when I put the key in the ignition lights and everything works but when I turn the key there is one click and everything turns off like the battery is dead.
john
288 days ago
Automotive Expert
catter cable or bad ground
weak or failed battery
bad starter
or a seized [engine](/topics-engine-toyota/)
Customer
288 days ago
Awesome. Thanks so much.
john
288 days ago
Automotive Expert
You're welcome best of luck
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My car won't start. The battery seems to be working fine because I can turn the lights on and off but when I turn the ignition to start the car it goes black like the battery is dead. Then the alarm goes off. Mechanic's Assist...
My car won't start. The battery seems to be working fine because I can turn the lights on and off but when I turn the ignition to start the car it goes black like the battery is dead. Then the alarm goes off. Mechanic's Assistant: Did you test the battery with a voltmeter? And have you ever changed one before? I did not. Mechanic's Assistant: What is the make/model/year of your car? 2002 Toyota [Avalon](/topics-avalon/) Mechanic's Assistant: Are you fixing your Avalon yourself? What have you tried so far? Not much just tried charging the battery, tapping the [starter](/topics-starter-toyota/) and looking at the [alternator](/topics-alternator-toyota/) because I had a similar problem like this last winter where the alternator belt had fallen off. Mechanic's Assistant: Anything else you want the Mechanic to know before I connect you? Nope Thankyou