Can't get it to start

Hi! My name is \*\*\*\*\* \*\*\*\*\* I will be able to assist you. I’m sorry that you’re having trouble with your vehicle. Don’t worry though, we’ll be able to figure this out. Please understand that I do not know your knowledge or capabilities so I may need to ask questions to find out basic information to help solve your specific problem. Who do I have the pleasure of speaking with today? My goal is to give you the best service possible and to help you. If you have any questions or concerns, please don’t hesitate to let me know. Sometimes it may take a moment for me to respond because I may have to look up information about your concern. I appreciate your patience and will provide responses as soon as possible. The system will give you an automated phone call offer to speak to one of us on the phone **. It is optional.** Some folks prefer to talk on the phone. If you don’t, please ignore it as I cannot control the offer from popping up. While putting the ignition to the start position, check the small wire on the starter solenoid. It should have battery voltage. If you have battery voltage, then check the main power cable to the starter. It is the bigger wire. It should have battery voltage at all times. If you have voltage at both wires, then your starter is bad. If you do not, let me know and we can check the rest of the system.

My name is Caleb. It is a push start, so I cannot put the key in ignition.

Hi Caleb, nice to meet you. I said put the ignition to the start position. I didn't say anything about putting a key in the ignition.

Ok so I just press the button without holding the brake?It says 10.8vDo I just need a new battery?

Ok 10.8 volts is way too low. You'll need to recharge the battery or replace it.

Interesting. I had this issue where it wouldn't start about a week ago. I left it alone for about 6 or 7 hours, then it started and has run fine since.

Yes that is strange. The voltage on the battery is way too low though.

this is probably due to the battery? Even though it's been running fine until this point?

Yes. The battery voltage is way too low.

Ive tried to start it about 15 times this morning. It started to crank but now it isn't at all. Would me trying to start it so many times drain the battery?

Yes that would drain the battery.

Then do you think there's a possibility of it being something else that caused it not to start and therefore drain the battery?

Yes it is possible. That's why I suggested to check the starter first. I would also use a scan tool to check for any trouble codes.

Ok, how do I check the starter exactly?

While putting the ignition to the start position, check the small wire on the starter solenoid. It should have battery voltage. If you have battery voltage, then check the main power cable to the starter. It is the bigger wire. It should have battery voltage at all times. If you have voltage at both wires, then your starter is bad. If you do not, let me know and we can check the rest of the system.

Where/what is the starter solenoid?

The starter solenoid is part of the starter. What engine does your Jeep have?

It says 2.4L

Is it 4wd?

No

Ok then it's located on the bottom/side of the engine.

Should it be close to the battery?

No it is mounted to the engine.

I can't find itShould I be looking under the hood or under the car itself?

Under the vehicle. It's mounted on the bottom/side of the engine.

I can't find anythingNot sure what or where to be lookingDo you have a picture?

I don't have a picture. It will have a main power cable and a smaller connector on it.

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