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Hello! The passive door lock buttons only work on driver'...


Hello! The passive door lock buttons only work on driver's side of the vehicle. Front and back door buttons don't work. Mechanic says everything is connected. Mechanic's Assistant: What is the make/model/year of your car? ...

Hello! The passive door lock buttons only work on driver's side of the vehicle. Front and back door buttons don't work. Mechanic says everything is connected. Mechanic's Assistant: What is the make/model/year of your car? 2017 Chev suburban Mechanic's Assistant: Are you fixing your vehicle yourself? What have you tried so far? There was a small dent in the fender from a parking garage gate that shit on me. I went to have this repaired which meant the fender needed to be removed. After it was repaired, the feature did not work any more. It worked after the damage. Also no a mechanic will be repairing this Mechanic's Assistant: Anything else you want the Mechanic to know before I connect you? \*shut on me. Sorry

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Responses

Automotive Expert
Hello there, I am Cam. I am licensed automotive technician with more than 18 years experience. As an expert on the site, I only have access to your question. Any billing questions or concerns would require a customer service specialist. A couple things before we get going; - I am around most days but not every minute of every day. If you reply while I am offline, I will respond when I am next online. -I am a Firefighter/Paramedic which might require me to drop and run at any time without warning. If this happens, I will reply as soon as I am able to. -The website will automatically offer a phone call. Some times they are beneficial, sometimes not. I am sorry to hear you are having troubles with your vehicle. While I am looking at your question, can you tell me who I have the pleasure of assisting today? Do you get any warnings on the dash?

Hi Cam. I'm Johna. No I don't have any warnings
Automotive Expert
Ok, I suspect there may be code set. Did the shop scan the vehicle?

I was told They sent it to the tech. It was there probably 40 minutes. I assume they did a scan because my chevy mylink (on the dash) was completely reset
Automotive Expert
But it still did not work after that, was this a GM tech or an different shop?

Right. This is the shop that performed the repair that lead to this problem. I don't think it was a gm tech. I personally checked the vehicle lock settings and everything works except the passenger side handle buttons, front and rear.
Automotive Expert
Does everything in the passengers door work otherwise? lock and such?

I can lock from the passenger side and all doors lock. Give me like 2 mins and I will see if the interior lock buttons on the passenger side work...brbIt works
Automotive Expert
Ok, so this sounds like the antenna in the passengers [door handle](/topics-door-handle-chevy/) that has failed. I would still want to check with the gm scan tool to verify.

Ok is that at the shop?Or something in the settings?
Automotive Expert
Yes, Since this worked prior to the repair, I would think that it shovel be covered by the shop.

Ok I will give them a call tomorrow. Thank you for your help!
Automotive Expert
You are most welcome.

Have a good night
Automotive Expert
Thank you.

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