Well the anti theft deterrent system is on and key fob is...
Customer
Well the anti theft deterrent system is on and key fob is not working
Mechanic's Assistant: Have you checked the fob's battery?
Yes
Mechanic's Assistant: What is the make/model/year of your car?
2015 chevy cruze
...
Well the anti theft deterrent system is on and key fob is not working
Mechanic's Assistant: Have you checked the fob's battery?
Yes
Mechanic's Assistant: What is the make/model/year of your car?
2015 chevy cruze
Mechanic's Assistant: Are you fixing your vehicle yourself? What have you tried so far?
Yes I'm fixing it myself
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Responses
AutoDoc1
355 days ago
Automotive Expert
Hi! My name is \*\*\*\*\* \*\*\*\*\* I will be able to assist you. I’m sorry that you’re having trouble with your vehicle. Don’t worry though, we’ll be able to figure this out.
Please understand that I do not know your knowledge or capabilities so I **may** need to ask questions to find out basic information to help solve your specific problem.
Sometimes I have to look up some information so it may take a moment to respond. I appreciate your patience.
The system will give you an automated phone call offer to speak to one of us on the phone **. It is optional.** Some folks prefer to talk on the phone. If you don’t, please ignore it as I cannot control the offer from popping up.
First make sure your car battery is fully charged. It should have 12.5 volts. You will need to use the key fob remote to lock and unlock the doors. If your key fob is not working then you'll have to get a new one. Most automotive locksmiths can do this for you. Turn the ignition on for 30 seconds and it should start. If it doesn't then lock and unlock the driver door with the physical key and turn the ignition on for 30 seconds. If it still doesn't start then there is a problem with the anti theft system and will require a scan tool to find the problem.
To determine what the problem is you will need to use a scan tool to read the trouble codes (if any are stored) and also to view the data in the antitheft module to see what inputs / outputs are being recognized by the module. This will determine whether you have a problem with the key, receiver, module, or any other part of the system. Since there are not any common problems for this issue, I can not recommend any specific repair for this fault. If the module has any trouble codes stored let me know what they are and I will be able to pinpoint a specific problem for this issue.
My goal is to earn a 5 star rating experience. If you have any further questions about this concern, please feel free to reply back to me. If I’m not online at the time, I will respond ASAP when I get back. You’re awesome! Thank you for using JustAnswer!
Customer
355 days ago
a new key fob is needed is what you are saying
AutoDoc1
355 days ago
Automotive Expert
You'll definitely need a new one for sure but you also need to try the other items I mentioned.
Still not sure what you need?
Have a certified mobile mechanic diagnose what's wrong with your car, at your home or office.
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Well the anti theft deterrent system is on and key fob is not working Mechanic's Assistant: Have you checked the fob's battery? Yes Mechanic's Assistant: What is the make/model/year of your car? 2015 chevy cruze ...
Well the anti theft deterrent system is on and key fob is not working Mechanic's Assistant: Have you checked the fob's battery? Yes Mechanic's Assistant: What is the make/model/year of your car? 2015 chevy cruze Mechanic's Assistant: Are you fixing your vehicle yourself? What have you tried so far? Yes I'm fixing it myself