This problem is reported for this model, by other consumers, in the NHTSA database. Some reported fixes have involved removing power from the battery as a "re-set". Also, sometimes an improperly adjusted shift cable is the cause. There is usually an override button which will allow you to temporarily remove the key. Look on the shift console for an access cover. Beneath the cover there may be a flat white plastic lever. If so, push this lever up which will allow you to remove your key. For a permanent fix, simply request service and the responding certified mechanic will diagnose the fault and get it repaired promptly. If you have further questions or concerns, do not hesitate to re-contact YourMechanic as we are always here to help you.
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