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Jerel was wonderful. Before doing the job I had requested him to do; he checked my vehicle for other problems and found that my transmission was dying and concluded that there was need to perform the other task. I thank him for saving me money and for his detailed report on the condition of my car.

Matthew arrived at the appointed time. He was friendly, knowledgeable and helpful. He clearly was interested in identifying the exact mechanical issue I was experiencing, which he found. In addition, he identified another issue which would probably be the cause of another mechanical in the near future.

10/10/17 Crankshaft sensor was replaced and after the mechanic left the service engine soon light came on which wasn't on prior to having the crankshaft sensor replaced. (My car stalled at a light and I didn't feel safe so scheduled an appt before driving it again) I called him immediately to advise & he said if I drove the car to work, he would look at it the following day. 7:12 a.m 10/11 I text the business address to the mechanic, at 9:43 I send another text message asking when he will be there. 9:44 a.m he responds he would be there around 10:45. 11:43 a.m I send another message asking if he meant a.m or p.m.? At 12:25 p.m he calls & says it is his day off & would try to be there by 3:00. I call the warranty dept and they wanted to schedule an appt for next week which was not acceptable. After several calls they confirmed by call & email the mechanic would be at my house between 4:00 & 4:30 on 10/12. At 4:01 p.m. I get a call from the mechanic stating he could only look at the car if it was at my work location. He sad the warranty dept made a mistake however my confirmation clearly had my home address. I call to speak to a person in warranty & John refused to out me through, after 10 minutes on hold said they would call me back as soon as they were available. On 10/11 the warranty dept did say they had told the mechanic they would pay him additional $$ to come to my house due to the distance. The first appt was for 10/10 12:15-12:45, he arrived after 3:15 which I understand things can take longer. It is EVERYTHING that happened after the work was done that has been so poorly managed not only by the mechanic but by his support team as well. This is the worst business practice I have ever experienced in what seems to be horrible miscommunication/service and I am in the customer service industry. So for 2 days I have waited for a resolution and have a problem larger than prior to the work being done on my vehicle. Apparently mechanics are overbooked so when there are any issues with service they have no availability to fix the problem. Faulty part or not, the company should be able to resolve their problem without the consumer suffering that has already paid for service. More than an hour later and still no call back from the warranty department.....they must be really busy or avoiding fixing a problem they created? The service may be less than going to a dealer but missing work due to their mishaps and not getting resolution has been much more costly for me. On a good note, Laury was very pleasant and helpful and my service from Alex in March 2017 had no issues. If you call and get John, I can only suggest you hang up and call back as he is not willing to help. Perhaps another business where he would not have to talk to people would be a better fit for him. I have never filed a complaint with the BBB but have no choice at this time. All I can suggest is CHECK YOUR VEHICLE BEFORE THEY LEAVE! The rating is so poor due to the behavior of the mechanic & not doing what he said he would. Trust is a rather important element when it comes to service.

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