2003 Toyota Echo 80,000 mile service at the convenience of your home or office

He was timely and fast! Knowledgeable and professional and explained in a detail manner and made professional suggestions related to my vehicle thank you!

Andrew arrived early, and got right to work. He knew the likely problem from my 10 second description, checked the vehicle diagnostics, and verified the diagnostics by swapping some parts and doing a quick test drive. He even showed me the OBD2 scanner output. The vehicle has over 151k miles, and Androw could easily have tried to upsell me on replacing all of the ignition coils, rather than just the faulty one, purely based on the vehicle's age -- but he didn't. He just replaced the one necessary, topped up fluids, mentioned it was time for an oil change and new tires in the back, and that was it. Everything was fixed inside of an hour, while working in the rain.

Five stars for Mike. One star for the customer service agent I initially spoke to. My comment is not a reflection on Mike. It’s on the company. They want me to pay another 89.00 to have someone come out and look at the car that was suppose to be fixed last night. I have spent a lot of money with them and all I wanted was my daughters car fixed!! I tried to speak to a manager and they told me it would be 24 hours for a return call!!!! I loved this place and wouldn’t have let any other company touch my daughters cars until now!!! This is not good customer service!!!!! I guess I need to find another place. Sorry Mike this is not about you. You were great!