2011 Mercedes-Benz CLS63 AMG 20,000 mile service at the convenience of your home or office

He consults with his customer constantly educating them about the problem as he does his work. He is very knowledgeable about cars. Outstanding performance.

I've never used this type of service before and was hesitant, which I'm sure most would be. But if Jonathan is was to expect from other professionals working for Your Mechanic, than I'm completely sold. Jonathan arrived on time and jumped right in. Prior to his arrival I had watch a Youtube video on the symptoms of my vehicle. The video I watched had a very skilled mechanic going through several procedures to drill down to the specific problem, but clearly the guy in the video seemed like he works with Mercedes all the time, so I was concerned what type of knowledge Jonathan might have on a Mercedes. Jonathan arrived, popped my hood, had me start the car, etc. He then proceeded to run through the same checks I just watched in the video! Not only that, I could clearly see Jonathan's skill level with a Mercedes. This man knew where everything was without hesitation. He is an extreme, highly skilled professional Mercedes mechanic. I can say this without a doubt. My wife had driven my car the day before, and it stalled on her in the middle of the row. The vehicle had been running rough before then. Jonathan checked to see if I was getting fuel to the engine, he then checked the fuel pump to make sure that it was starting when the vehicle turned on. And that when he asked 'is there fuel in the car?'. I was like, well it was a 1/4 a tank before my wife drove. Jonathan said go get some gas and I'll wait. Ran to the store, put 2 gallons in a portable tank, added the fuel and in started right up. Jonathan asked me to drive it around the block just to be sure, which I did and everything was fine. There is no doubt in my mind that if I would have taken this to a shop, I would have walked out with a $500 bill and a new fuel pump. Jonathan just earned Your Mechanic a customer for life. This man is worth his weight in gold (and then some). Needless to say - i'm extremely impressed. And embarrassed that my wife ran the car out of gas ;) Jonathan was friendly, professional, helpful, on time and most importantly honest.

This gentleman was on time and listened very well to my questions and answered accordingly. He displayed a professional demeanor and was well versed in auto mechanics. He was fast and efficient and completed a thorough analysis of my car. I would have this gentleman back to my home again and will request him for further repairs. In addition, I will recommend him and your organization to everyone I know and further, to people I do not know. Knowledgeable, courteous and professional employees are very hard to find these days and it is key to great customer service. I find this mechanic to be trustworthy as well which is also a key characteristic representative of great customer service. Thank you again and I look forward to a continuing business relationship.