1998 Mercedes-Benz CL600 18,750 mile service at the convenience of your home or office

Chris is very knowledgeable and has given excellent recommendation regarding the nuances of my Mercedes car. His opinions are very valuable and I would recommend him highly compared to the dealers who charge a bomb for the same job.

First and foremost - Tinashe was amazing! He showed up on time, was kind, courteous, and professional, and completed the service quickly and efficiently. The comments below are not reflective of Tinashe's performance. Again, he was wonderful! The Your Mechanic service department, on the other hand, was horribly inefficient. The first two service appointments were no-shows. I understand that you are utilizing independent contractors to complete the work and that a no-show or price discrepancy is not the service rep's fault, but the service reps -- the people on the phones -- who are the only conduits between your services and your customers, are also a key component of your brand, and I doubt that lack of courtesy is one of your brand pillars, agreed? So, with that said, when a rep does not show up for a customer, Your Mechanic should be reaching out, proactively and personally, to save the sale. They should pick up a phone and call the customer - not send a text 5 minutes before the mechanic's service time to share that the mechanic will not be coming. And when a customer calls in, understandably frustrated by trying (hard) to breathe through a very difficult challenge; and when the price quoted for the first no-show appointment doubles for the second no-show appointment, and then there is still no reconciled adjustment to the customer's advantage for the THIRD appointment made, an option should never, ever, EVER be "Well, do you want the service or do you want to just cancel." Not cool at all. There is always a way to satisfy a reasonable customer. And a customer should never have to explain to a phone rep that it is illegal to change a quote for a service that the rep's company does not provide as contracted. And when I entered my credit card information and pressed send on YOUR website, that transaction became a legally-binding contract. Please do not send me a coupon for my next service. Have a Teams Meeting, a group chat, a company training, whatever it takes. Just do better, Your Mechanic. Do. Better.

I was able to diagnose that I needed to replace both of my front ABS Wheel Speed Sensors before booking Jessie. I was told by that tire company service that I probably needed to take my car to the dealership to repair it. They did not want to touch it. I got on YourMechanic and found that I could get it taken care of for much less and instead of wasting my day at the dealership, Jessie would come to me. No brainer. We had to work through a couple of supply chain and rain issues, but Jessie was flexible, professional, and prompt. He came out, promptly took care of business, and best of all fixed my problem. He was in and out in about an hour. I highly recommend his services.