2017 Mercedes-Benz C43 AMG 150,000 mile service at the convenience of your home or office

My quote was a lot cheaper than what I expected and It was the Labor Day weekend on a Sunday morning,when this job was not going to get done for another 2-3 days elsewhere.Saved me having to rent a car and Uber around.Very happy.I will always use this company in future.It was a $1200 job which only cost me $450 and on top of that, there is a payment plan.

First and foremost - Tinashe was amazing! He showed up on time, was kind, courteous, and professional, and completed the service quickly and efficiently. The comments below are not reflective of Tinashe's performance. Again, he was wonderful! The Your Mechanic service department, on the other hand, was horribly inefficient. The first two service appointments were no-shows. I understand that you are utilizing independent contractors to complete the work and that a no-show or price discrepancy is not the service rep's fault, but the service reps -- the people on the phones -- who are the only conduits between your services and your customers, are also a key component of your brand, and I doubt that lack of courtesy is one of your brand pillars, agreed? So, with that said, when a rep does not show up for a customer, Your Mechanic should be reaching out, proactively and personally, to save the sale. They should pick up a phone and call the customer - not send a text 5 minutes before the mechanic's service time to share that the mechanic will not be coming. And when a customer calls in, understandably frustrated by trying (hard) to breathe through a very difficult challenge; and when the price quoted for the first no-show appointment doubles for the second no-show appointment, and then there is still no reconciled adjustment to the customer's advantage for the THIRD appointment made, an option should never, ever, EVER be "Well, do you want the service or do you want to just cancel." Not cool at all. There is always a way to satisfy a reasonable customer. And a customer should never have to explain to a phone rep that it is illegal to change a quote for a service that the rep's company does not provide as contracted. And when I entered my credit card information and pressed send on YOUR website, that transaction became a legally-binding contract. Please do not send me a coupon for my next service. Have a Teams Meeting, a group chat, a company training, whatever it takes. Just do better, Your Mechanic. Do. Better.

Arrived on time. Work done in amount of time promised. Very professional and courteous. Offered important recommendations for future repairs. Would request Arturo for next repairs.